Restaurant and Bar Supervisor
Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£29,981 basic salary plus fantastic benefits
Closing Date: 02nd December 2024
In a Nutshell
We're actively seeking a Restaurant & Bar Supervisor for the Hillfield here at Pennyhill Park who will take responsibilities for the smooth running of the department alongside the Restaurant Manager. You will work as part of a team to constantly evaluate, train and improve the experience of our guests.
Your organisation skills will be put to good use working within a large team, being responsible operationally for the Hillfield Restaurant. Our beautiful location and fabulous grounds set in the Surrey countryside provide a wonderful environment to work in. We offer our guests the best possible experience whether an early morning breakfast, a wonderful buffet at lunch or some delicious a la carte choices at dinner.
Our friendly and hospitable team will deliver a welcoming and luxurious service, ensuring our guests have everything they need to make their time with us memorable.
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Lots to do but lots of fun
The responsibilities of our successful Restaurant & Bar Supervisor will be to;
- Supervise, co-ordinate and where necessary, participate in the activities of all Restaurant team members to ensure the Restaurant standards are maintained and that outstanding customer service is delivered.
- Assist in training team members, conducting meetings and briefings in order to maintain standards.
- Assist the Manager in communicating relevant information within the Restaurant and with all other necessary departments.
- Promote a culture of up selling within the Restaurant team.
- Assist in running all Restaurant shifts, ensuring all team members adhere to the Restaurant standards of service.
- Attend to guest’s requests and comments regarding food and beverage.
- Deal with and record complaints from guests and all other significant activities in the Restaurant shift report and inform Restaurant Manager or Duty Manager on shift.
- Ensure stock takes for crockery, china are carried out on a monthly basis
- Monitor that the Restaurant cleaning rotas and procedures are carried out on a weekly and monthly basis.
- Ensure that a briefing is completed at the beginning of every shift.
- Ensure that function sheets are being printed daily and communicated amongst the team.
- Ensure the point of sale system is being, corrected, updated, or notified to the Assistant/Restaurant Manager.
- Assist in ensuring adequate supplies and materials and prepare requisitions when necessary.
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