Food & Beverage Outlets Manager at Pennyhill Park

Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
Competitive salary plus fantastic benefits
Closing Date: 02nd January 2025

In a Nutshell

We’re on the lookout for an Outlets Manager to manage Afternoon Tea, Lillypond Terrace and Room Service within our Hillfield Restaurant & Bar here at Pennyhill Park.

Hillfield’s concept is all about local produce in a relaxed atmosphere, equally suited to a family meal or a working lunch. Pop in for anything from an à la carte breakfast to an award-winning Hillfield G&T to a hearty Sunday roast. We adopt a farm to fork, nose to tail ethos, using only high welfare ingredients sourced locally in Surrey and beyond – or better yet from our own back garden here at Pennyhill Park.

As our Outlets Manager you will oversee the running of the front of house operations for Afternoon Tea, our al fresco dining Lillypond Terrace and Room Service being the link between the kitchen and the FOH team, ordering, payroll, rotas and staff training

Lots to do but lots of fun...

Running the day to day operations of these outlets (Afternoon Tea, Lillypond Terrace & Room Service) including managing and training the team.
Co-ordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times.
Welcome all guests in a warm and friendly manner.
Review guest satisfaction communicating results to the team and implementing any action plans where necessary.
To have full knowledge of the menus and products we offer our guests.
Development and implementation of SOP’s .
Recruitment of new team members including onboarding.
Employee relations.
Costed rota’s and managing absences to ensure adequate coverage for the department.
To promote a culture of up selling and added value selling through training, team engagement and incentives
Controlling costs – stock takes and ordering.
To be aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hotel and restaurant field through trade literature and visits including our competitors.
Carry out Duty Manager shifts as and when required.

Our benefits and rewards

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!

Benefits Rewards & Recognition