Hotel Operations Manager
The Manor House and Golf Club, Castle Combe, Wiltshire
Full Time
competitive DOE plus managers incentive and other fantastic benefits
Closing Date: 15th February 2025
In a Nutshell
- We’re actively seeking an Operations Manager to join us at The Manor House.
- Reporting to the General Manager, the Operations Manager will have a strong and proven hotel background looking for the next step up.
- With proven experience of managing a quality operation, the successful applicant will be responsible for all hotel operations on a day to day basis.
- Exceptionally strong leadership qualities are essential with the ability to appreciate, manage and work within a resort which has high volume leisure with a Michelin-starred restaurant, a Golf Club and quality Gastropub.
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Lots to do but lots of fun
- Oversee and direct all aspects of the operation at the Hotel under the general guidance of the General Manager and within the limits of established policies and procedures
- Lead and develop direct reports, setting clear and measurable objectives. Ensure that objectives are delivered in line with the business strategy and objectives of the hotel and Exclusive.
- Optimise opportunities to drive revenues & exceed budgeted sales and profit targets.
- Create a sales culture across the operation.
- Delivers and drives the standards expected of the hotel, monitoring and creating happiness across the Hotel and developing a customer care culture that generates loyalty and repeat business.
- Exceed the agreed measurement targets as principally monitored via Review Pro statistics, after-stay emails, written and verbal customer feedback.
- Deputise for the General Manager in their absence.
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