Spa Receptionist
South Lodge and The Spa, Horsham, West Sussex
Full Time
£25,262 plus fantastic benefits
Closing Date: 30th April 2025
In a Nutshell
We are very proud of our new Spa at South Lodge and we want our guests to think that it is ‘world of its own’ and to be ‘the best Spa they have ever visited’ – wouldn’t it be nice to boast that you work here?....and you could! Apply today and start the next phase of your career.
If you enjoy variety and meeting lots of new people every day you might like to join our Spa Reception team. We are now looking for a Spa Receptionist – someone who would like to be the friendly face our guests meet when entering the Spa. This is a pivotal role, to ensure all our guests experience a warm welcome throughout their time with us.
Lots to do but lots of fun
- Meet and greet guests, day spa guests and members to ensure they receive a warm welcome, and provide all the relevant information they need for their visit
- Offering an exceptional level of customer service at all times, ensuring guests expectations are consistently met.
- Ensure the front of house areas are well maintained, including the display cabinets
- Answer telephone calls in a friendly and professional manner
- Deal with all face to face, email and telephone enquiries effectively
- Provide advice and guidance on treatments, retail products and wellbeing classes
- Up selling and capturing revenue
- Ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.
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