Spa Valet Team Supervisor at Pennyhill Park
South Lodge and The Spa, Horsham, West Sussex
Full Time
£28,102 per annum plus fantastic benefits
Closing Date: 28th March 2025
In a Nutshell
As our Spa Valet Team Supervisor you will ensure that the Spa Valet Team are supervised on the floor ensuring all areas are cleaned and serviced to the required standard, and be aware of Security, Health and Safety, whilst exceeding our customers' expectations.
You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also possess strong organisational skills with a keen eye for detail.
Lots of fun and Lots to do
- Ensure all Spa public areas are always cleaned to the required high standards.
- Maintain grooming standards of The Spa housekeeping team.
- Ensuring the efficiency of Spa Attendants – all equipment in working order, reporting faults, ensuring actions followed through, assisting the FOH Manager creating processes and procedures to ensure smooth running of the Spa Attendant Team.
- Ensure the department is fully stocked with supplies.
- Maximise all revenue generating opportunities through training of what is on offer at the Spa.
- Assist with compiling the departmental rota.
- Ensure all towels and robes are collected laundered and displayed in a timely manner.
- Assist with job chats and departmental meetings.
- Assist with the training and development of the team and ensure that Spa Health and Safety training is up to date.
- Adapt the rota in emergencies & in the absence of the FOH Manager & Duty Manager.
- Champion housekeeping for the Spa.
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