Reception Manager

Lots to do but lots of fun 

• Ensure that guest’s expectations are exceeded at all times in all areas of reception/front of house department.
• Leading from the front by being very visible to guests, interacting at every possibility, building a strong rapport and ensuring that every guest need or requirement is catered for.
• Profiles of guests are updated so we can create memorable experiences on return visits.
• Deal effectively with more challenging guest situations in-house and resolve them appropriately.
• Log any guest comments or feedback and effectively communicate within the team.
• Ensure that there is good follow up in place so that any in-house situations are effectively resolved.
• Monitor team member performance to develop them within the department.
• Promote sales awareness positively within department and to maximise sales opportunities, inclusive promoting upgrades, afternoon teas, dinner reservations and other hotel services.
• Maintain key and cash security in accordance with company standards.
• Ensure revenue is not being written off, and that daily Adjustment Reports are sent to Accounts with the day’s banking
• Maintain control of pending accounts, credit checks, credit limits, corrections and adjustments in accordance with company standards.
• Control and monitor room allocations to ensure bedroom stock is not over used resulting in extra refurbishments and damage to bedroom furnishings