Hotel Operations Manager
Lainston House Hotel,Sparsholt, Hampshire
Full Time
Competitive salary and fantastic benefits
Closing Date: 22nd May 2025
In a Nutshell
We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.
Reporting to the General Manager, the Operations Manager will have a strong and proven hotel background looking for the next step up.
With proven experience of managing high volume, multi-unit operations, the successful applicant will be responsible for all hotel operations on a day to day basis. Exceptionally strong leadership qualities are essential with the ability to appreciate, manage and work within a property which is very diverse.
Lots to do but lots of fun
- Oversee and direct all aspects of the operation at the Hotel under the general guidance of the General Manager and within the limits of established policies and procedures.
- Lead and develop direct reports, setting clear and measurable objectives. Ensure that objectives are delivered in line with the business strategy and objectives of the hotel and Exclusive.
- Optimise opportunities to drive revenues & exceed budgeted sales and profit targets.
- Create a sales culture across the operation.
- Deliver the standards expected of the hotel, monitoring and creating happiness across the Hotel and developing a customer care culture that generates loyalty and repeat business.
- Exceed the agreed measurement targets as principally monitored via Review Pro statistics, after-stay emails, written and verbal customer feedback.
- Deputise for the General Manager in their absence.
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